Policies
The County of Simcoe’s is "a community acting for the greater good through responsible, progressive and co-operative leadership." We lead by establishing policies and procedures to ensure availability and distribution of programs and services to all residents of Simcoe County in an effective and efficient manner.
Under the Accessibility Standards for Customer Service, the County has provided corporate directions on the following:
- Use of assistive devices that enable a person to access the County’s programs and services
- Use of service animals and support persons in County facilities
- Procedures for Notice of Disruption
- Feedback procedures
- Training for staff, volunteers, contractors and 3rd party agents who provide direct service to the public on behalf of the County to assist them in the provision of programs and services to people with disabilities
In November 2009, County Council approved the Accessible Customer Service Policy. To view the policies please choose from the following options:
Summary of Policies (pdf)
Accessible Customer Service Policies(pdf)
- Accessible Customer Service Standard Policy
- Alternative Document Format
- Use of Assistive Devices, Service Animals and Support Persons
- Notice of Disruption Policy
- Feedback Policy
- Training Policy
- Paramedic Services and Accessible Customer Service
2010 Customer Service Accessibility Report
Requests for Additional Accommodations or Alternative Formats
Documents and forms related to, and necessary for compliance, with the Accessibility for Ontarians with Disabilities Act, 2005, may be available upon request, by contacting the the County of Simcoe Accessibility Office at 705-726-9300 or by email at accessibility@simcoe.ca.